Cancellation & Refund Policy

Automatic renewal

Monthly memberships (The Tease, The Flirt, The Obsession and The VIP Affair) renew automatically at the end of each monthly billing period until you cancel. The Full Monty continues automatically as The VIP Affair on day 91, as described below. You are charged the recurring rate shown at checkout, including any price change we have told you about in advance.

We send renewal reminders and price-change notices according to applicable laws, including annual reminders and required advance notifications.

Any promotional pricing is clearly disclosed at checkout, including when a discounted first payment ends and regular billing begins.

The Full Monty (90-day founding membership)

The Full Monty is a 90-day coaching program. On day 91, your membership automatically continues as The VIP Affair at the founding rate of $499/month, locked for as long as your membership stays active, charged to your payment method on file and renewing monthly until you cancel.

We will email you a reminder at least 14 days before the switch, with the date and amount of your first VIP Affair charge and how to cancel.

Don't want to continue? Cancel online from My membership, or email us, any time before day 91 and your membership ends after your 90 days with no further charges. You can also cancel The VIP Affair any time after it starts, effective at the end of the current billing period. You can request a full refund of The Full Monty within 7 days of payment. After that, because it is a fixed program, refunds are handled as required by law.

How to cancel

You can cancel online at any time, without calling customer support.

• Sign in and open My membership.
• Select “Manage my membership”.
• Cancel through the secure Stripe customer portal.

Alternatively, you may email hello@nakedenvyfitness.com.

You will receive an email confirmation after cancellation. We do not charge a cancellation fee.

When cancellation takes effect

Cancellation ordinarily takes effect at the end of your current paid billing period. You keep access to your membership through that date, and no further automatic renewals will be charged after cancellation becomes effective. We honor any additional cancellation rights required by applicable law.

Changing your plan

To upgrade or downgrade between monthly memberships, contact our team by email at hello@nakedenvyfitness.com or through our Contact page. Plan changes take effect at the start of your next billing period, not mid-cycle. Unused private sessions and messaging support do not carry over between billing periods or plans unless we tell you otherwise in writing.

Refunds

Membership fees are generally nonrefundable for unused portions of a billing period, except where required by law.

Refund requests may be submitted to hello@nakedenvyfitness.com. Customer support will respond within three business days. Approved refunds will be returned to the original payment method.

Fees

Cancellation fees: none. Late fees: none. Payments that fail may be retried in accordance with our existing Stripe billing settings. We do not introduce new fees.

Private coaching sessions

Private sessions are virtual and held by video (Zoom). Private coaching sessions require advance scheduling and are subject to coach availability. Please provide at least 24 hours’ notice when requesting a reschedule. Sessions canceled with less than 24 hours’ notice, or missed without notice, may count as used.

Our team may approve exceptions for emergencies or unusual circumstances. These rules are clearly disclosed before you book a session. Unused monthly sessions do not roll over to the next month.

Product discounts

Member discounts on Naked Envy™ Wellness branded products, when available, end when your membership ends and cannot be combined with other offers unless stated.

Payment disputes

If you believe you were charged in error, please contact us first so we can make it right quickly. Contact us within 60 days of the charge. This does not limit any rights you have under law or with your card issuer. Billing disputes are handled under our Terms of Service, which are governed by the laws of the State of Wyoming.

Questions and customer support

Naked Envy™ Fitness, powered by Naked Envy™ Wellness

• Phone: 877-73-NAKED
• Email: hello@nakedenvyfitness.com
• Mailing address: 1621 Central Avenue, Cheyenne, WY 82001
• Monday – Friday: 8:00 AM – 7:00 PM Arizona Time
• Saturday – Sunday: Closed

You can also reach us through our Contact page.